Privacy Policy.

Jigsaw Puzzle Magic is a game offered by FigTwig Limited ("We", "Our", "Our Company", "Us" "it's"). This policy covers how we treat the information we collect and receive from users of Jigsaw Puzzle Magic and our website www.figtwig.co.uk (“Users”, "You", "Your", "They", "Their"). In this policy, references to personal information are to data that can be used to identify or contact a single person.

The terms “Jigsaw Puzzle Magic“ the “game” or the “app” refer to the game Jigsaw Puzzle Magic across all devices and platforms.

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What data do we collect?

Our Company collects the following data:
The Game information is stored in a securely hosted web based back office system. The game communicates with back office system to store and retrieve information about your progression in the game. The Back office system implements all the standard practices and encryptions to transmit, store and retrieve this data in order to ensure safety of your data.

Camera. You can give the game access to the camera in order to create new puzzles using the photograph you click. Note: The photographs clicked by you for creating your own puzzle are not transmitted or uploaded on the Internet in any form.

Customer support correspondence. When you leave a feedback to our customer support team, we will collect and store the contact information you give them (generally, your name and e-mail address), information about your game play, and your message. We will also store the communications you have with our customer service team and any additional information in those communications.

Children Under 16. Our game includes children under the age of 16, however, we do not ask for or knowingly collect/request any Personal Information from children under the age of 16. It is our policy not to knowingly solicit or permit children under the age of 16 to provide their Personal Information for any purpose.

We ask parents and guardians to take an active role in monitoring their children’s access and use of games, technology and related environments. In the event we have collected Personal Information from children under the age of 16, contact us at info@figtwig.co.uk and we will promptly delete the information.

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

Our Company may also receive your data indirectly from the following sources:


How will we use your data?

Our Company collects your data so that we can: We will share your information with third-party companies who perform services on our behalf, like payment processing, analytics, analysis, hosting services, customer service, marketing, and advertising optimization. We will also share your information with our third-party business partners who assist us in delivering and optimizing our services, such as our platform partners (Apple, Google, Facebook, etc.)

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

We store your data in a securely hosted web based back office system. The Back office system implements all the standard practices and encryptions to transmit, store and retrieve this data in order to ensure safety of your data.

Marketing

Our Company would like to email information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email here to let us know info@figtwig.co.uk

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

The right to erasure - You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@figtwig.co.uk

Call us at: (+44) 7805 028 795

Or write to us: info@figtwig.co.uk

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 28/03/2020.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@figtwig.co.uk

Call us: (+44) 7805 028 795